Privacy Policy

Personal Information We Collect

When you visit the Site or make a reservation, we automatically collect certain Device Information, including your web browser type, IP address, time zone, and cookies installed on your device, as well as the pages you view and how you interact with them.

We refer to this collectively as “Device Information” and collect it via technologies such as cookies, log files (tracking IP address, browser type, ISP, referring/exit pages, date/time stamps), and web beacons, tags, and pixels.

When you book a ride, we collect Reservation Information such as your name, email address, phone number, pickup and drop-off locations, and payment details. Additionally, if you create an account, we ask for profile information (e.g., photo, additional contact details) to personalize your experience.

Ride-sharing apps often collect precise location data (GPS) to match you with drivers and optimize routing; Impeccable Rideshare does the same unless you disable location services on your device.

How We Use Your Information

We use Device Information to:

Screen for potential risk and fraud (particularly by analyzing IP addresses).
Improve and optimize our Site (for example, by generating analytics on how customers browse and interact).

We use Reservation Information to:

Process and manage your ride bookings, payments, and communications.
Provide customer support and respond to inquiries or disputes.

We may also use your information for marketing purposes (email campaigns, promotions), but only with your consent or where permitted by law.

Sharing Your Personal Information

We share your information with:

Service providers who perform functions on our behalf (e.g., payment processors, email providers).
Analytics partners such as Google Analytics to help us understand usage and improve the Site; you can opt out via Google’s opt-out page.
Law enforcement or regulators, if required to comply with legal obligations or protect our rights.

We do NOT sell your personal information to third parties for cross-context behavioral advertising without your explicit consent.

Cookies & Tracking Technologies

We use “Cookies” (small data files) to store preferences and track visits; to disable cookies, visit allaboutcookies.org.

We also employ web beacons, tags, and pixels to record how you browse the Site. Some cookies enable personalized advertising via networks like the Network Advertising Initiative; you can opt out via the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/.

Third-Party Links

Our Site may contain links to third-party websites (e.g., partner services, map providers). We are not responsible for their privacy practices, please review each site’s Privacy Policy before providing personal information.

Data Retention

We retain Reservation Information for as long as it is needed to fulfill business and legal requirements (e.g., auditing, tax obligations) and until you request deletion.

Device Information is retained for analytics purposes, typically up to 26 months, unless you clear your cookies or opt out sooner.

Children’s Privacy

Our Site and services and intended for users aged 18 and older. We do not knowingly collect personal information from children under 18; if we learn we have, we will delete it promptly.

Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Correct or update inaccuracies.
Delete your personal information, subject to legal retention requirements.
Opt out of marketing communications or targeted advertising.

EU residents may also lodge a complaint with their local Data Protection Authority; California residents have specific rights under the CCPA/CPRA.

Changes to This Privacy Policy

We may update the Policy to reflect changes in practices or legal requirements; the “Last Updated” date at the top will indicate the revision date. We encourage you to review it periodically.

Contact Us

For questions or to exercise your privacy rights, please check out our FAQ page:

FAQ Page: https://impeccablerideshare.com/frequently-asked-questions/

Or contact us at:
Impeccable Rideshare, LLC
Email: shelly.castle@impeccablerideshare.com
Contact Page: https://impeccablerideshare.com/contact/